Category · Customer Self-Service

Explains how to use alternative credentials to login/setup the UPS.

How to - Resolve 5kVA - 10kVA UPS EBP not being recognized

In some cases, the 5kVA units will not recognize additional EBP's connected to the system.

How to resolve 1-3kVA UPS not providing output power

In some cases during a new install, the UPS will not provide output power. These are working insructions on how to resolve this issue.

How to connect to the UPS via direct connection

This procedure will allow to setup the UPS via direct connection from laptop or MAC address of the UPS.

UPS Web UI is showing 0% battery charge remaining

When logging into the UPS, the battery will show 0% and undetected. This is due to a COMM failure.

How to install a UPS External Battery Pack (EBP)

UPS Battery installation This article outlines the proper method of connecting the UPS and the External battery pack (EBP).

How to ensure UPS NMC connection to the UPS is good

How to replace or ensure that the NMC (Network Management Controller) is fully connected to the backplane circuit board of the UPS

How to - Adding External Battery Pack Capacity to Panduit’s Single-Phase VRLA (Lead Acid) UPS

How to add External Battery Pack Capacity to Panduit’s Single-Phase VRLA (Lead Acid) UPS. The article describes the process for 1-3kVA/5-10kVA units

UPS Battery Installation

This article outlines the proper method of securing a connection between the UPS and the External battery pack (EBP).

"No USB Detected" for USB Firmware Upgrade - USB Drive Encrypted

To display the procedure to remove encryption for the USB Drive. This example is BitLocker only but other encryption tools may behave similarly

'No Battery' alarm does not occur automatically after 30 minutes when unplugged

Explains why 'No Battery' alarm does not occur after 30 minutes when the battery is disconnected.

Lithium Battery Failing to Charge

Procedure to verify connection and settings for lithium-ion external battery charging issues.

How to obtain UPS IP address via Wi-Fi for first time access to the web GUI

Provides a step-by-step guide for obtaining the IP address of a Panduit Intelligent Uninterruptible Power Supply (UPS) via wifi

UPS Step Down Transformer Continuously Tripping Breaker

How to assess and troubleshoot a step down transformer that is no longer providing output power or continuously tripping

Configuring Wi-Fi Access and Security for the UPS NMC

This article describes how to configure Wi-Fi access on the UPS Network Management Card.

How to run a Manual or Scheduled Battery Test for UPS

Manual or scheduled battery health tests are available through NMC Web GUI.

UPS Error Code 45 EPO Activated Explained

UPS Alarm indicated and displayed error code 45 specifically, Missing is the detail explaining the error code purpose and the purpose of this document

UPS Error Code 41 Bypass Not Available Explained

UPS Alarm indicated and displayed error code 41 specifically, missing is the detail explaining the error code purpose and configuration to clear the error

How to install the UPS shutdown Agent

The purpose of this aricle is to provide the end-user with comprehensive information on the installation of the shutdown agent applicaiton