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Article #: KA-03644
Published: 5th Jan 2024
Last reviewed: 18th September 2024
Resolve G5 PDU 'scrambled' Controller LCD Screen
Contents
Introduction
On very rare occasions, and only on the initial startup, the G5 controller LCD screen may experience a scrambled display (see below for example).
Purpose
This article describes the procedure to resolve the scrambled screen issue described above.Requirements
As with any issue, you should Ensure that the PDU is running the latest version of firmware, this can be downloaded from the Panduit Download Centre here https://www.panduit.com/en/support/download-center/power-distribution-units.htmlEnsure that the correct version is selected if you have security handles connected to the PDUs
For this specific issue, you will just need a tool to push the reset button on the controller, such as a straightened paperclip or similar
Procedure
- Press and hold the Reset Button for 8 seconds. This will cause a reset of the INC controller.
The stored configuration will be retained during this process.
Once the controller has finished resetting, the display should return to normal, if it does not, please raise a support case by emailing systemsupport@panduit.com
NOTE that holding the reset switch for greater than 20 seconds will result in the configuration resetting to default settings.
Panduit.com systemsupport@panduit.com 1-866-721-5302 Article: KA-03644